Frequently Asked Questions

FAQ Section

How do I get approved for a Home Care Package?

To get approved for services, you will need to register with My Aged Care through the Federal Government.

What is My Aged Care?

My Aged Care is a government gateway for access to aged care services for people aged 65 and over (or 50 and over for people that identify as Aboriginal or Torres Strait Islanders). My aged care will provide information on aged care support, providers and funding available in your area and the services that you may be eligible for. The next step is an assessment where you will have a team member from My Aged Care come out to do a home assessment with you and approve a level of care. You are able to call My Aged Care on 1800 200 422 or visit

I want to change from my existing provider to Avida Care. How do I do this?

That’s great news and we will ensure the transition is as smooth as possible. Give us a call on 1300 932 140 or fill out a feedback form and we will get back to you right away. Most Providers require a few weeks’ notice in writing before ending your package with them. Give them a call to ask the amount of time you need to provide a cessation date. The next step is to then contact My Aged Care (1800 200422) and you will need to ask to have your referral code (for your Home Care Package) reactivated as you wish to transfer to Avida Care. Once this has been done, give us a call and we can then begin the transition process, of course if you have any trouble in the meantime do not hesitate to contact us.

What are the different levels of Home Care Packages?

Level 1- Low level of care.

Level 2- Low to medium level of care.

Level 3- Medium to high level of care.

Level 4- High level of care.

What Services can be provided through Home Care Packages?

Home Care Packages delivered through the CDC (Consumer Directed Care) Model now allow consumers more choice. This includes not only more choice over what services you may require in and around the home but to also make a more tailored individual plan that suits you, as everyone is different. Your Home Care Package allows for a large range of services and products to be purchased as long as they relate directly to your identified home care needs. Please contact us for more detail.

What services are excluded through Home Care Packages?

There are Home Care Package guidelines that service providers must abide by. In terms of exclusions that the package cannot pay for, these include:

  • Day to day bills including utility bills, rent or mortgage repayments.

  • Food.

  • Gambling.

  • Holidays.

  • Items that are already covered in either partial or full payment from Medicare or Private Health Insurance.

  • Items covered by the Pharmaceutical Benefits.

  • Programs funded or subsidised by the Australian Government.